01 · Speed
14-Day Go-Live
From signed order to first operator user — typically two weeks. No procurement, no provisioning, no networking review.
Fully managed multi-tenant SaaS — US, EU, MENA and APAC regions. Innovent operates everything: identity, data, AI, observability and compliance. You ship the operation, we ship the platform.
Every layer of the platform — infrastructure, identity, data, AI, observability and compliance — operated by Innovent's SRE and security teams.
Managed Kubernetes, autoscaling, durable storage, region-local backups — provisioned per tenant.
SAML, OIDC, SCIM, MFA, SSO with major IdPs — workforce + machine identities.
Lakehouse storage, event streaming, time-series — managed, encrypted at rest, region-pinned.
Native LLM serving, training pipelines, shadow-deploy and continuous evaluation.
APM, traces, audit ledger, decision provenance, 24/7 NOC.
SOC 2 Type II, ISO 27001, GDPR, NIA — continuous control mapping with audit evidence.
From signed order to first operator user — typically two weeks. No procurement, no provisioning, no networking review.
Burst from 5 operators to 500 without contract changes. Autoscale storage, compute and AI workloads on demand.
Pick the region closest to your operation — data residency honored by IAM, audit and observability.
Inherited compliance for every Innfini Cloud tenant — no infra audit on your side.
Active-active across availability zones with zero-downtime upgrades and 24/7 NOC.
Same connector library as every Innfini deployment — ERP, WMS, MES, CRM, EAM, identity, GIS.
From signed order to first user — measured across cloud deployments.
vs. running your own stack — no licenses, no infra team, no patching toil.
Backed by 24/7 NOC, active-active AZ, automated failover and zero-downtime upgrades.
Inherit Innovent's SOC 2 Type II, ISO 27001, GDPR and NIA controls.
Innfini Cloud is the fastest, lowest-friction way to run Innfini. Innovent operates the entire stack — your team focuses on operations, not infrastructure.
Every managed service draws a line somewhere. Ours is stated explicitly, because the layers above it are where most incidents actually originate.
Multi-tenant is only acceptable if a single failure cannot expose another customer. Network, compute and data isolation are enforced separately, and tested separately.
Service credits are contractual, not discretionary. Availability is measured from your tenant's perspective at the API edge, not from our internal dashboards.
| Commitment | Target | Trailing 12 mo | If missed |
|---|---|---|---|
| Platform availability | 99.95% | 99.97% | 10% monthly credit per 0.1% below target |
| API latency p95 | < 120 ms | 84 ms | Reported in monthly service review |
| Sev-1 response | 15 min, 24/7 | 6 min median | Escalation to duty director at 30 min |
| Sev-1 resolution or workaround | 4 hours | 1h 50m median | Hourly written updates until closed |
| Recovery time objective | 15 min | 4m 10s measured | Game-day exercise repeated within 30 days |
| Recovery point objective | 60 s | 12 s measured | Root cause published to affected tenants |
| Security patch · critical | 72 hours | 19 h median | Customer notification with mitigation plan |
Residency is enforced in the platform, not promised in a contract clause. A tenant is pinned to a region at provisioning and the storage layer refuses writes outside it.
| Guarantee | How it is enforced |
|---|---|
| Region pinning | Tenant records carry a region attribute set at provisioning. The storage layer rejects any write outside it — this is a hard failure, not a warning. |
| No cross-region replication | Only control-plane metadata replicates between regions. Tenant data, evidence and telemetry never leave their region of origin. |
| Backups stay in region | Snapshots and archives are written to in-region storage under the same residency rule as live data. |
| Support access is scoped | Engineers are granted region-scoped, time-boxed, logged access. Cross-region support access requires named approval and is visible to you. |
| Sub-processors disclosed | Every sub-processor is listed by region with 30 days' notice before any change, so you can object before it takes effect. |
| Exit on request | A full export in open formats is available on demand, and deletion is certified in writing within 30 days of termination. |
Zero-downtime is a process, not a property. This is the path every change takes before it touches production.
| Stage | What happens | Gate |
|---|---|---|
| Automated verification | Unit, integration, isolation and performance suites run on every commit. Isolation tests specifically assert cross-tenant refusal. | All green, no exceptions |
| Staging soak | The build runs against mirrored production traffic shapes for 24 hours. | No regression in error rate or p95 |
| Canary | Rolled to internal tenants first, then 5% of production, with automatic comparison against the incumbent. | Health gates hold for 2 hours |
| Progressive rollout | Expanded by ring. A failing health check halts the wave automatically rather than continuing. | Auto-halt on breach |
| Blue-green cutover | Traffic shifts between identical environments. Connections drain rather than drop, so no request is lost. | Zero dropped requests |
| Rollback | The previous environment stays warm for 24 hours. Reverting is a traffic shift measured in seconds. | < 60 s to revert |
14-day go-live in your region of choice. Provisioning, identity and connectors handled for you.