// Civic surfaces · Civic Operations

Asset digital twins, predictive maintenance, vendor SLAs · municipal workflows.

One operational platform for municipal assets, field teams, inspections, service delivery, vendors and city-wide maintenance. Move from reactive maintenance to proactive municipal operations.

Digital
Twins · per asset
Predictive
Maintenance
SLA
Vendor scorecards
AssetsPdMSLAsInspections
WORK ORDERS · LIVE WO-2048Streetlight LX-04 · Vendor AHighSLA 3hWO-2047Bin recycling 12 · Field CrewMedSLA 1dWO-2046EV charger #4 · Vendor BHighSLA 6hWO-2045Park bench R-09 · Field CrewLowSLA 3dWO-2044Signage refresh · Vendor CMedSLA 1d CIVIC OPS · ASSET MAP + WO 6 assets · 1 failure · 5 active WOs
// 01 · Problem aware

Reactive municipal ops · no asset truth.

Assets

Spreadsheet asset registers

Streetlights, signage, bins, EV chargers and benches live across departmental spreadsheets — no shared truth.

  • Spreadsheets per dept
  • No condition view
  • Lifecycle unknown
Maintenance

Reactive maintenance

Failures discovered by citizens · vendors invoiced without proof · maintenance backlog grows quietly.

  • Citizen-reported failures
  • No vendor proof
  • Backlog hidden
SLAs

Vendor scorecards by guess

No live SLA tracker · invoices validated manually · field evidence sits in emails.

  • No SLA timer
  • Manual validation
  • Evidence scattered
// 02 · Solution aware

Digital twins · predictive ops · vendor accountability.

Twins

Civic asset digital twins

Every municipal asset has a digital profile: location, ownership, condition, history, sensor data, vendor responsibility, lifecycle stage.

  • Per-asset profile
  • Sensor + history
  • Vendor link
PdM

Predictive maintenance

Asset condition, usage patterns, sensor alerts and failure prediction trigger preventive work orders before failure.

  • Failure prediction
  • Auto WO
  • Maintenance schedules
SLAs

Vendor SLA control

Contractor assignments, SLA timers, service performance, field evidence, completion photos, penalty tracking, vendor scorecards.

  • SLA timer
  • Evidence capture
  • Vendor scorecards
// Why it matters

Measured outcomes.

−47%
Reactive maintenance
After predictive rollout · per category.
+22%
Asset utilization
Lifecycle-aware operations.
Vendor
Accountability
SLA scorecards · evidence-backed.
Mobile
Field workflows
Photo + GPS + approvals on device.
// In summary

INNFINI Civic Operations gives municipalities one intelligent platform to manage assets, maintenance, vendors, inspections, SLAs and service delivery across the city.

See it on your city.

A walkthrough with our solutions team — your data, your departments, your workflows.