Technical Support.
24/7 support for production deployments. Engineering-led, follow-the-sun, with the same people who built the platform.
app.innfini.io · Support Console
24/7 support for production deployments. Engineering-led, follow-the-sun, with the same people who built the platform.
P1 / P2 with active customer impact. 24/7 follow-the-sun rotation, <15min response SLA.
Open P1/P2 ticket →Configuration, integrations, how-to. Business-hours response by region (4h SLA).
Sign in to submit →Triage with an engineer during business hours. Embedded in the platform under Help → Chat.
Launch chat →Weekly 90-min sessions with our solutions team — architecture, optimization, new connector reviews.
View schedule →+1 (424) 555-INFI · +971 4 555 1212 · routes to your assigned account engineer's pager.
Call now →Engineers, customers, partners — searchable archive, code snippets, integration patterns.
Visit forum →| Tier | Standard | Premier | Mission-Critical |
|---|---|---|---|
| P1 response | 4 hours | 30 min | 15 min |
| Coverage hours | Business | 24×5 | 24×7 |
| Named account engineer | — | ✓ | ✓ |
| Architecture office hours | Quarterly | Monthly | Weekly |
| Custom escalation path | — | — | ✓ |
| On-site response | — | Optional | 4-hour |