Faster emergency response
From 911 call to crew rolling — minutes shaved at every step.
// Command & Control · Public Safety & 911
911 Command. Mission-grade.
INNFINI unifies 911 calls, CAD events, GIS locations, RMS records, field responders, cameras, sensors and agency workflows into one real-time command view — so dispatchers, commanders and field units see the same operational truth, and emergencies get resolved faster, with full post-incident auditability.
CAD
+ RMS bridged
Multi
agency
AI
assisted
Dispatch
Coordinate
Respond
Audit
// One canvas
A shared operating picture for every responder.
INNFINI brings every emergency data source into one operational canvas. Dispatchers, commanders and field units see incidents, available units, live locations, agency status, response progress and SLA timers on the same screen.
- 911 / CAD live incident feed
- GIS map · incident + unit + asset overlay
- Unit availability & live field-team location
- Camera + sensor alerts on map
- Incident severity + SLA / response timers
- Escalation status + multi-agency coordination panel
// Bridging
Connect live dispatch with historical records.
INNFINI bridges operational dispatch workflows with records and reporting systems, helping agencies connect live incidents with historical records, field updates, evidence and audit history.
- CAD incident creation · live
- RMS record lookup & case linking
- Incident timeline · field updates
- Evidence + photo + audio attachments
- Dispatch status synced both ways
- Single authoritative incident object
CAD · live
IncidentINC-2025-0041
TypeVehicle collision
PriorityHigh
StatusDispatched
UnitsP-22 · M-04
SLA timer4:12 / 8:00
CAD
BRIDGE
RMS
RMS · case linking
Case2025-CR-04129
Reporting officerP-22 · Reyes
Evidence3 photos · dash-cam
Prior incident2024-CR-00871
Persons2 linked
StatusOpen · field-active
// AI proposes
The next-best action — operator approves.
The AI analyzes the situation, identifies the nearest available units, recommends the right SOP, and proposes the next action — with cited reasoning, confidence, SLA risk and a clear approval gate. The operator stays in control.
- Recommendation with reasoning + citations
- Confidence + SLA risk + impact estimate
- Nearest available unit with ETA
- Required approvals + escalation path
- SOP playbook attached inline
- Approve · escalate · view cameras · open SOP
AI Dispatch · live
Road collision with injuries
AI Recommendation · 0.92 confidence
Dispatch Ambulance M-04 and Traffic Response T-11. Initiate lane-diversion SOP-TR-04 on 5th & Main.
- Incident is on a high-speed road · two-lane closure likely
- Nearest unit is 3 minutes away · M-04 ambulance
- Previous similar incident required traffic diversion · 2024-CR-04129
- Camera CAM-12 confirms lane blockage and injured occupants
- SLA risk: HIGH · ambulance must arrive within 8 minutes
Approve Dispatch
Escalate
Open SOP
View Camera
// Coordinate
Every agency working from one operational truth.
INNFINI supports multi-agency coordination by giving each agency role-based access to the same operational truth — while maintaining secure permissions, agency-scoped data and a full audit trail of cross-agency actions.
- Role-based access · per-agency scopes
- Shared map + scoped incident details
- Cross-agency handoff + acknowledgement
- Federated identity · SSO with each agency IdP
- Permission-aware comms (radio · SMS · console)
- Audit trail of every cross-agency action
Police
● ENGAGED4 · INC-0041
Ambulance
● EN ROUTE1 · M-04
Fire
● READY0 · standby
Traffic
● DIVERTING2 · TR-04
Municipality
● NOTIFIED—
Field Teams
● SYNCED22 · live
// Audit
Every action recorded for the after-action review.
From who created the incident to which units responded and how it resolved — every decision, dispatch, approval and evidence file is captured for command, supervisor and regulator review.
- Who created the incident · time-stamped
- What AI recommended · with citations
- Who approved dispatch · identity + reason
- Which units responded · with arrival times
- Actions taken · with location + payload
- Resolution notes + evidence + final report
- 14:32:04INC-2025-0041 created · 911 call · auto-tagged "collision · injuries"
- 14:32:09AI recommended dispatch M-04 + T-11 · confidence 0.92 · SLA HIGH
- 14:32:14Dispatcher D-08 approved · reason "matches recommendation"
- 14:32:18M-04 ambulance dispatched · ETA 3 minutes · Hospital-3 routing
- 14:32:22T-11 traffic unit dispatched · lane-diversion SOP-TR-04 active
- 14:35:01P-22 on scene · perimeter set · 2 injured · evidence captured (3 photos · dash-cam)
- 14:35:54M-04 on scene · 3:36 response · within SLA
- 14:36:12RMS case linked · 2025-CR-04129 · prior incident attached
- 14:48:30Incident resolved · injured transported · lanes reopened 14:54
// Business value
Faster, clearer, audit-ready.
Better dispatcher awareness
Map, units, agencies, cameras and CAD on one screen.
Reduced manual coordination
AI proposes the dispatch · operator approves with one click.
Multi-agency alignment
Police · Ambulance · Fire · Traffic — one operational truth.
Post-incident auditability
Every action recorded with identity, reason and outcome.
Commander visibility
Real-time supervisor + executive command views.
// In summary